Privacy Policy

At Northline Apparel, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase. We are committed to handling your information responsibly and transparently, in accordance with applicable Canadian privacy laws.

By using our website or services, you agree to the collection and use of information as described in this policy.

Information We Collect

When you interact with our website, we may collect personal information that you voluntarily provide, such as your name, email address, phone number, billing address, shipping address, and payment details. This information is collected when you place an order, contact us, subscribe to updates, or otherwise communicate with us.

We also automatically collect certain technical information when you browse our website. This may include your IP address, browser type, device information, pages visited, and interaction data. This information helps us understand how visitors use our website and allows us to improve functionality and user experience.

How We Use Your Information

We use your personal information to process and fulfill orders, manage payments, arrange shipping, and provide customer support. Your information allows us to communicate with you about your order status, delivery updates, returns, refunds, or account-related inquiries.

We may also use your information to improve our website, products, and services, analyze trends, and enhance overall customer experience. If you have opted in, we may send you promotional emails or updates about new products and offers. You can unsubscribe from marketing communications at any time.

Legal Basis and Consent

In accordance with Canadian privacy regulations, we collect, use, and disclose personal information only with your knowledge and consent, except where permitted or required by law. By providing your personal information, you consent to its use for the purposes outlined in this policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details provided below.

Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our business, such as payment processors, shipping partners, website hosting providers, and analytics services. These third parties are only given access to the information necessary to perform their services and are required to protect your data.

We may also disclose personal information if required to do so by law, regulation, legal process, or governmental request.

Payment Information

All payment transactions are processed through secure third-party payment providers. We do not store or have direct access to your full payment card details. Payment information is handled in accordance with industry security standards to protect your data.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze site traffic, and personalize your browsing experience. Cookies help us remember your preferences and understand how visitors interact with our site.

You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When your information is no longer required, we take reasonable steps to securely delete or anonymize it.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against loss, misuse, unauthorized access, disclosure, or alteration. While no method of transmission over the internet is completely secure, we strive to use commercially acceptable means to safeguard your data.

Your Rights Under Canadian Law

As a customer in Canada, you have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. You may also inquire about how your information is used or request that it be deleted, subject to legal limitations.

To exercise your privacy rights or make a request, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page, and the revised policy will take effect immediately upon publication.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us using the details below:

Northline Apparel
Company Name: True Smart Commerce Limited
Business Address: 13 Saint Helier Avenue, SM4 6HY, Morden, London, United Kingdom
Company Number: 16896079

Email: info@northlineapparel.com
Phone: +1 613-518-9504