Northern Layers Collection

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Frequently Asked Questions (FAQs)
Where do you ship?

We currently ship to addresses within Canada only. All orders are delivered to Canadian residential and commercial locations. At this time, we do not offer international shipping. Any updates to our shipping coverage will be announced on our website.
Do you offer free shipping?

Yes, we offer free standard shipping on all orders within Canada. There is no minimum purchase required to qualify for free shipping. The free shipping option is automatically applied at checkout.
How long does shipping take?

Orders are typically processed within 1–3 business days after payment confirmation. Once shipped, delivery usually takes 5–10 business days, depending on your location. Remote or rural areas may experience slightly longer delivery times. Delivery timeframes are estimates and may vary due to carrier or weather-related delays.
Will I receive a tracking number?

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information may take up to 24 hours to become active. You can use the tracking link provided to monitor your delivery.
What payment methods do you accept?

We accept American Express, Apple Pay, Google Pay, Mastercard, and Visa. All payments are processed securely through trusted payment providers. Your payment details are encrypted and never stored on our servers.
In what currency will I be charged?

All prices on our website are listed and charged in Canadian currency unless otherwise stated. Any applicable taxes will be calculated and displayed at checkout before you complete your purchase.
Can I cancel or change my order?

Orders can only be canceled or modified if they have not yet entered processing or shipping. Once processing begins, changes are no longer possible. If your order has already shipped, you may follow our return process if eligible.
What is your return policy?

We accept returns within 30 days from the date of delivery. Returned items must be unworn, unwashed, and in original condition with tags attached. Certain items marked as final sale are not eligible for return. Full details can be found in our Return & Refund Policy.
How long does it take to receive a refund?

Once your return is received and inspected, approved refunds are processed within 10 business days. Refunds are issued to the original payment method used at checkout. Please allow additional time for your bank or payment provider to reflect the refund.
Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method when returning items.
What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include clear photos of the issue so we can review it promptly. We will arrange a replacement or refund where appropriate.
How do I choose the correct size?

We recommend reviewing the size information provided on each product page before placing your order. If you are unsure between sizes, consider sizing up for a more relaxed fit. If you need additional guidance, feel free to contact our support team.
Are your products true to size?

Our apparel is designed to fit comfortably and is generally true to size. Fit may vary slightly depending on the style or design. Product descriptions may include specific fit notes to help guide your choice.
Will colors look exactly the same in person?

We make every effort to display product colors accurately. However, slight variations may occur due to screen settings, lighting, or device differences. These minor variations are considered normal.
Do you restock sold-out items?

Some popular items may be restocked, while others may be limited edition or seasonal. If an item is sold out, we recommend checking back periodically or signing up for updates if available.
How can I contact customer support?

If you have any questions or need assistance, you can reach us using the contact details below. Our team is happy to help and aims to respond within 24–48 hours on business days.

Northline Apparel
Company Name: True Smart Commerce Limited
Business Address: 13 Saint Helier Avenue, SM4 6HY, Morden, London, United Kingdom
Email: info@northlineapparel.com
Phone: +1 613-518-9504

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